If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange, with the exception of personalized or monogrammed items. (See below) Items must be returned within 30- days of the purchase date will be credited in the same form as the original payment type.

All items must be in new condition with all accessories and be in original packaging. Please save your packaging and purchase paperwork until you are sure that you are satisfied with your purchase.

We are sorry your product is not as expected. No worries! Returns are easy…

Pack up the merchandise along with the paperwork included in the original packaging and mail to:

Service Merchandise

ATTN: Returns

500 Quality Boulevard

Fairfield, OH 45014

As soon as the item is checked into our warehouse, your account (however you originally paid for the merchandise) will be credited.

*All custom items are non-returnable and non-refundable – Engraved items, Personalized Jewelry and Custom Sized rings.